Frequently asked questions
What is the return policy?
Simple, affordable, memorable
Returns
We want you to love your purchase from CRoss & Cloth boutique. If for any reason you’re not completely satisfied, we’re here to help.
Returns & Exchanges:
We accept returns or exchanges within 14 days of the delivery date. Items must be:
- Unworn, unwashed, and in original condition
- Free of makeup, deodorant, or perfume stains
- With original tags still attached
Non-Returnable Items:
The following items are final sale and cannot be returned or exchanged:
- Jewelry
- Accessories
- Clearance or sale items
- Gift cards
How to Start a Return:
To request a return or exchange, please email us at [your email address] with your order number and the item(s) you’d like to return. We will provide instructions and a return shipping label if your return is approved.
Return Shipping:
Customers are responsible for return shipping costs unless the item arrived damaged or we made a mistake with your order.
Refunds:
Once we receive and inspect your return, we will issue a refund to your original payment method. Please allow 5–7 business days for the refund to appear on your statement.
Need Help?
We’re here for you! Contact us at www.crossclothboutique@gmail.com with any questions.
Shipping
Thank you for shopping with us at CRoss & Cloth boutique!
We are committed to processing and shipping your order as quickly and efficiently as possible.
Processing Time:
All orders are processed within 1–3 business days. You will receive a confirmation email with tracking information as soon as your order has shipped.
Shipping Carrier:
We ship all orders using Shippo, which partners with trusted carriers like UPS, USPS, and FedEx to ensure timely and reliable delivery.
Shipping Rates & Delivery Times:
Shipping rates are calculated at checkout based on your location and selected shipping method. Estimated delivery times vary depending on the carrier and destination.
Domestic Shipping:
We currently ship within the United States. If you're outside the U.S. and interested in placing an order, please contact us directly.
Tracking Your Order:
Once your order ships, you'll receive an email with tracking details so you can follow its journey right to your doorstep.
Delays:
While we aim to ship on time, occasional carrier delays due to weather or other factors may occur and are out of our control. We appreciate your patience and understanding.
Need Help?
If you have any questions or concerns about your shipment, please contact us at www.crossclothboutique@gmail.com.
Are any purchases final sale?
We are unable to accept returns on certain items such as perfume, anything that has been worn, opened, and used.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.